Shipping Policy

By Sara’s – Crafted with affection for the ones you love

At By Sara’s, we want your shopping experience to be smooth, convenient and enjoyable. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Order Processing Time

Orders are processed after payment confirmation or order verification, where applicable.

Our estimated processing time is 1–3 business days. Processing may take longer during sales, public holidays or periods of high demand.

Please note that order processing time is separate from the delivery time.

2. Shipping and Delivery Time

Delivery times depend on your location, courier service and product availability.

• Local deliveries: Estimated 2–5 business days after dispatch.

• Remote areas: Delivery may take additional time.

• Customised or special orders: Processing and delivery may take longer, depending on the product.

These timeframes are estimates and are not guaranteed. We will communicate any significant delays where reasonably possible.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before an order is confirmed.

Delivery fees may vary depending on your location, order size, delivery method and any applicable promotional offers.

If we offer free shipping on selected orders or during specific promotions, the relevant conditions will be stated on our website.

4. Order Tracking

Where tracking is available, tracking details will be shared after your order has been dispatched.

Please allow some time for the courier's tracking system to update. If your tracking information has not changed for an extended period, contact our customer support team for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, address and any relevant delivery instructions.

If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Additional charges or delays may apply if an order must be redirected or redelivered because of incorrect information.

6. Delayed or Lost Shipments

Although we work with delivery partners to dispatch orders promptly, delays may occur due to weather conditions, public holidays, courier operations, logistical issues or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us. We will review the shipment details and assist you in contacting the relevant courier where necessary.

7. Damaged Packages or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery, including your order number and clear photographs of the issue.

We will review your request and advise you on the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Failed Delivery Attempts

Please ensure that someone is available to receive your package and that your contact details are correct.

If delivery fails because the recipient is unavailable, the address is incorrect or the courier cannot reach the customer, the courier may attempt redelivery or return the parcel to us.

Any additional delivery charges will be communicated where applicable.

9. Order Cancellation and Address Changes

If you need to cancel an order or update your shipping address, contact us as soon as possible.

We will do our best to accommodate your request before dispatch. Once an order has been dispatched, cancellation or address changes may no longer be possible.

Please refer to our Terms & Conditions and Return & Refund Policy for further details.

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact our customer support team.

Business Name: By Sara’s

Email: [Add your customer support email]

Phone/WhatsApp: [Add your contact number]

Business Address: [Add your business address, if applicable]

Last Updated: 28 October 2026

Thank you for choosing By Sara’s. We appreciate your trust and look forward to delivering something special to you.