Return & Refund Policy

By Sara’s – Crafted with affection for the ones you love

At By Sara’s, we take pride in offering products made with care and attention to detail. Your satisfaction is important to us, and we aim to make your shopping experience as smooth as possible.

1. Return Eligibility

You may request a return or exchange if your item:

• Arrives damaged or defective.

• Is incorrect or different from the product you ordered.

• Has a manufacturing defect.

To be eligible, the item must be unused, in its original condition, and accompanied by its original packaging where applicable.

2. Non-Returnable Items

For hygiene, quality, or personalisation reasons, the following items may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Personalised or customised products.

• Items made specifically to your requirements.

• Used, washed, or altered products.

• Items marked as final sale, where legally permitted.

3. Reporting a Damaged or Incorrect Order

Please contact us within 48 hours of receiving your order if your item arrives damaged, defective, or incorrect.

To help us resolve the issue quickly, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

Our team will review your request and let you know the next steps.

4. How to Request a Return

To request a return or exchange, contact our customer support team with your order details and the reason for your request.

Please wait for approval and return instructions before sending any item back. Returns sent without prior approval may not be accepted.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed through the original payment method where possible. The time it takes for the refund to appear may depend on your payment provider or bank.

Delivery charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund, as appropriate.

7. Return Shipping Costs

If an item is damaged, defective, or incorrect due to our error, we will advise you on the appropriate return or replacement arrangements.

For other approved returns, the customer may be responsible for return shipping costs, where applicable.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed, customised, or dispatched may not be eligible for cancellation.

9. Contact Us

If you have questions about our Return & Refund Policy, please contact our customer support team.

Store: By Sara’s

Email: [Add your customer support email]

Phone/WhatsApp: [Add your contact number]

Business Address: [Add your business address, if applicable]

We appreciate your trust in By Sara’s and thank you for choosing us.

This policy is subject to applicable consumer protection laws. Where local law provides additional rights, those rights will apply.