Privacy Policy

By Sara’s – Crafted with affection for the ones you love

At By Sara’s, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order details and purchase history

Payment Information

Payments are processed through available payment providers. We may receive limited payment-related information necessary to confirm and manage your order. We do not intentionally store complete payment card details on our own systems.

Technical Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and interactions with our website.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.

• Send order confirmations and delivery updates.

• Respond to questions and customer support requests.

• Manage returns, exchanges and refunds.

• Improve our website, products and shopping experience.

• Detect and prevent fraud, unauthorised transactions and misuse.

• Send promotional messages where you have provided the required consent.

• Comply with applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website usage and improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Shopify and website service providers that support our online store.

• Payment providers that process transactions.

• Courier and delivery companies that fulfil orders.

• Analytics and marketing providers that help us understand and improve our services.

• Legal or regulatory authorities when disclosure is required by law.

We do not sell your personal information to third parties for money. Information may be shared for other purposes described in this policy, subject to applicable law.

5. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure. We encourage you to keep your account credentials confidential and use secure devices when shopping online.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with legal obligations.

When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent to marketing communications.

• Object to or restrict certain processing activities.

• Request a copy of your information where applicable.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about new products, special offers and promotions.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us directly. You may still receive essential communications relating to your orders.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate. We recommend reviewing their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation where required by law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. International Data Transfers

Some of our service providers may process or store information in countries other than your own. Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with relevant data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality or legal obligations. Any updates will be published on this page, together with the revised effective date where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: By Sara’s

Email: [Add your customer support email]

Phone/WhatsApp: [Add your contact number]

Business Address: [Add your business address, if applicable]

Last Updated: 28 October 2026

Thank you for trusting By Sara’s. We value your privacy and appreciate your support.